Procurement Technology Services: Digital Adoption Platforms
Enabling guided buying, change management, and compliance at the speed of change
Lack of user adoption is often a critical failure point of an otherwise well-run digital transformation journeys. A digital adoption platform (DAP) will ensure long-term sustainability for any transformation. The solution acts as a single pane of glass between a user and any web-based platform to provide in-app guidance, contextual self-help support, process automation, and more.
Jabil implemented a DAP on top of our business spend management tool, Coupa, and quickly saw its tremendous value. Now, we’ve partnered with multiple DAP providers to help our clients implement these solutions within their own procurement technologies. Our team works with you to deploy the DAP solution of your choice over top your Source-to-Pay platform, unlocking new efficiencies and accelerating technology ROI through hard cost savings.
From Reactive to Proactive
By leveraging digital adoption technology, you can enable guided buying, which increases procurement strategy adherence and reduces maverick spend. This approach monitors what a user enters in the procurement software and immediately communicates policy or influences the user’s next step. Through the integration of a DAP solution with a procurement technology, employees can be actively and automatically guided toward strategic providers to secure preferred pricing. This not only streamlines the procurement process, but it also reduces maverick spend and enhances spend leverage.
How digital adoption platforms generate value for your procurement technology
User Training and Communication: DAP solutions drastically reduce employee onboarding time. Users receive contextual guidance and relevant, digestible communication at their point of need.
Guided Buying: Increase cost savings by reducing maverick spend through guided buying. Procurement teams can in turn use the DAP system’s analytics to make more data-informed buying decisions.
Controls and Compliance: A DAP can set custom system controls, guiding users to make purchasing decisions that adhere to procurement policies.
Impact
Digital adoption helped Jabil turn procurement from tactical to strategic. Here’s how:
- 50% increase in catalog adoption in the first 18 months
- 75% reduction in the number of hours required to onboard a new user
- 4 month ROI on DAP investment
Our Digital Adoption Partners
We collaborate with leading digital adoption providers to support your journey
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Related Services
- Procurement Technology Services
- Coupa Training
- 1-Day Fundamentals
- 5-Day Advanced P2P Administration
- Invoice Management and Reporting
- Procurement Management and Reporting
- Coupa Analytics (coming soon)
- Custom training sessions available upon request. For more information, please inquire via the Contact Form.
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